Terms and conditions
L33D · Last updated: 12/09/2026
The Dutch version of these terms and conditions is the only legally binding one. This translation is provided for convenience and may miss a nuance or a term; in the event of any difference, the Dutch text prevails.
1. Offer & scope
Our webshop serves private customers as well as businesses, institutions, associations and clubs. Nearly all of our items are engraved to order, following the design you put together yourself. By placing an order you expressly accept these terms of sale, delivery and payment. Earlier versions cease to apply.
2. Prices
All prices in the webshop are per item (typographical errors excepted). No VAT is charged: special exemption scheme for small businesses — VAT not applicable (art. 56bis Belgian VAT Code). The price shown is the amount payable. Shipping costs are calculated separately at checkout, based on destination and weight. Should material or transport costs rise significantly, we reserve the right to adjust prices for new orders.
3. Engraving & design
The engraving is applied according to the design you put together in our online designer (text, logos, position, font, side). Confirming your order counts as approval of that design — so please check the preview carefully, spelling included. We engrave exactly what was supplied; spelling and typing errors in the design you provide are your responsibility. The on-screen preview is as faithful a representation as we can make it, but smaller differences in the position, contrast and colour rendering of the engraving are inherent to the material and the laser process (wood grain or metal alloy, for instance) and do not count as a defect. If you supply a logo, you warrant that you hold the necessary rights. We reserve the right to show completed work as a reference, unless you forbid this in writing.
4. Payment
Payment is made when ordering: online (Bancontact, card and others via Mollie), by bank transfer, or in cash on collection. With payment by bank transfer, production starts only once the amount has been received. For bespoke business commissions an advance may be requested; this is agreed in writing through the order confirmation.
5. Delivery & delivery times
We ship with recognised carriers (bpost, DPD and PostNL among others), or you collect free of charge by appointment. The shipping cost and any free-shipping threshold are shown transparently in the basket and at checkout. Deliveries are made to the address given, at ground level by default. The delivery times shown are a careful estimate based on our current production queue, but serve as an indication only and do not bind the seller. Exceeding an indicative term gives no right to rescind the agreement or to compensation.
6. Cancellation & changes
Because every item is engraved to order, an order can only be cancelled or changed for as long as production has not started. Please contact us in writing (email) as soon as possible. Once production has started, cancellation is no longer possible and the full order amount remains due; the item cannot be sold to anyone else. Changes are valid only after written confirmation by us.
7. Right of withdrawal, warranty & complaints
Engraved and personalised items are made to order and fall outside the statutory right of withdrawal (art. VI.53, 3° Belgian Code of Economic Law): once the production process starts after your order, the cooling-off period lapses. These items cannot be returned without a reason. For the exceptional items that are not personalised in any way, the statutory cooling-off period of 14 calendar days after delivery applies; return costs are then for the buyer and the item must be unused and in its original condition. If a product is damaged, not working or not in line with your order, please report this in writing (with photographs) as soon as possible and no later than 8 days after delivery. Complaints by telephone are valid only after written confirmation. Where a complaint is justified, we choose either to remake the item free of charge, to repair it, or to grant a discount or refund agreed between us. By meeting one of these options we are fully discharged; further compensation is excluded. Returns are permitted only with our prior written consent and must be sent to the address we give you at that time. Refunds are made no later than 14 days after we receive the return, via the same payment method.
8. Liability
Our liability is in all cases limited to the amount of the order concerned. We are not liable for indirect damage, nor for damage caused by incorrect information (address, design, spelling) supplied by the customer, nor for delay on the part of the carrier.
9. Disputes
All agreements are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of the judicial district of our registered office, without prejudice to mandatory rules of jurisdiction for consumers. For an out-of-court settlement, you can as a consumer turn to the Consumer Mediation Service of the Belgian FPS Economy via https://consumentenombudsdienst.be/nl. For cross-border disputes there is the European Union's Online Dispute Resolution platform via https://ec.europa.eu/odr.